Outreach
Email templates
Reusable confirmation, ticket, and campaign email templates.
Email templates keep confirmation and outreach consistent. If guests never receive a ticket email, start here. Then confirm the template is attached to the right ticket or flow.
Common purposes
Confirmation
“You’re registered” messages right after signup.
Ticket delivery
Codes / QR and ticket details after purchase or RSVP.
Reminders
Pre-event nudges and schedule updates.
Feedback
Post-event feedback invites.
Campaigns
One-off bodies for marketing sends.
Editing templates
Open Emails in the event workspace:
- Create or edit a template
- Write a clear subject and body
- Send a test to yourself
- Only then attach it to live registration flows
Linking to tickets
Templates do nothing until they are connected to the flow that should send them. Attach confirmation / ticket templates to the ticket or form flows so every successful registration gets the right message.
Beginner mistakes to avoid
- Sharing the event link before testing email delivery
- Using a draft subject line like “Test” in production
- Sending campaign blasts for tiny schedule changes (prefer targeted segments; see Campaigns)